April is the 9-1-1 Operations Director for NENA: The 9-1-1 Association. She supports the NENA development group with operational standards and best practices. She educates, advises, and advocates for 9-1-1 and PSAP operational issues on behalf of NENA with various industry associations and governmental organizations. Before joining NENA, April spent 24 years in a PSAP in Michigan. She began as a Public Safety Telecommunicator and worked her way up to Director. She was recruited by an NG9-1-1 provider and spent nearly three years as a PSAP liaison and industry advocate before joining NENA.